Privacy Policy and Data Protection Notice

At Shelta, we value the trust you place in us when you share your personal information. This Privacy Policy outlines how we collect, use, and protect your data across our website and services.

(For Landlords and Tenants)

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information obtained from landlords (property owners) and tenants in the course of providing property management, leasing, and real estate services.

We are committed to protecting the privacy and confidentiality of all information provided to us and ensuring that such information is handled responsibly and in accordance with applicable data protection laws.

 

2. Information We Collect

In the course of our services, we may collect the following information:

From Landlords:

  • Full name
  • Contact address
  • Phone number
  • Email address
  • Property details
  • Bank account details for rent remittance
  • Identification documents where necessary

From Tenants:

  • Full name
  • Phone number
  • Email address
  • Residential address
  • Identification documents
  • Employment information where applicable
  • Next of kin details
  • Payment records and tenancy information

 

3. Purpose of Collecting Information

The information collected may be used for the following purposes:

  • Tenant screening and verification
  • Preparation of tenancy agreements
  • Processing rent and other payments
  • Communication regarding property matters
  • Record keeping and administrative purposes
  • Compliance with legal and regulatory obligations
  • Facilitate property purchases, sales, leasing, or management

 

4. Confidentiality of Information

All personal information collected will be treated as confidential and will only be used for legitimate business purposes related to property leasing and management.

We do not sell, trade, or rent personal information to third parties.

 

5. Sharing of Information

Information may be shared only, when necessary, with:

  • The property owner (landlord)
  • Tenants where relevant to tenancy matters
  • Legal authorities when required by law
  • Professional service providers assisting with property management
  • Financial institutions for payment processing

All parties receiving such information are expected to maintain confidentiality.

 

6. Data Protection and Security

We take reasonable measures to ensure that personal information is protected from:

  • Unauthorized access
  • Misuse
  • Loss or damage
  • Unauthorized disclosure

Information may be stored securely in both digital and physical records.

 

7. Retention of Information

Personal information will only be kept for as long as necessary to fulfill the purposes for which it was collected or as required by law.

 

8. Your Rights

Landlords and tenants have the right to:

  • Request access to their personal information
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Ask questions about how their information is handled

 

9. Consent

By providing your personal information and engaging our services, you consent to the collection, use, and handling of your information, send property updates, newsletters, or promotional materials as described in this Privacy Policy.

 

Acknowledgement

I acknowledge that I have read and understood this Privacy Policy and consent to the collection and use of my information as stated above.

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